MINI Troubleshooting

​This page ​provides troubleshooting for use of the MINI base unit.

​If you require further assistance, please email us at customer.service@pbsbiotech.com or call us at +1 (805) 482-7272.
​

power

I am having issues powering up the Base Unit

• Verify that the Base Unit is plugged into a functional electrical outlet
• If you are using a power strip or a surge protector, verify that its switch is also turned on
• Unplug the Base Unit from the outlet and re-plug it into the outlet

​agitation

Note: The display gets updates from the motor several times per revolution and thus may result in the displayed rotational speed
oscillating between a few RPMs

I am having issues with agitation

• Verify that the Base Unit is powered up properly
• Verify that the Single-Use Vessel is sitting securely and all the way down in the Base Unit to ensure proper magnetic coupling
• Verify that the Speed Adjust Dial is not in the off position
• Visually determine any faults in the Vertical-Wheel Impeller
  • Look for any visible damage to the impeller
  • See if the impeller is rotating smoothly in its bearings

LED LIGHTS

The LED lights are not turning on or functioning properly

• Verify that the Base Unit is powered up properly
• Push down firmly on the LED Light Switch

DISPLAY & BUTTONS

The display buttons do not seem to do anything

• The "SEL" and "RST" buttons are reserved for factory programming and are non-functional when it comes to normal operation of the Base Unit 

The display is showing something other than RPM such as "Pro Code", "End", or a three digit number

• This occurs when the “SEL” button is pressed for a few seconds; the display will toggle back and forth between “Pro Code” and “000”, with subsequent presses of the "RST" button incrementally increasing "000" 
  • Entering different three-digit numbers does not do anything nor will any number be saved
  • To get out of this mode, press the “SEL” button and the screen will display “End” before returning back to main display

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